Account Manager

As Account Manager, you will be an important member of our team, managing client relationships and projects on some of our key accounts. You will need to demonstrate excellent account management skills and have a strong track record of managing brand and packaging design projects from brief through to implementation.

As well as having a strategic outlook to achieving our clients’ objectives, you must also understand the practical implications of delivering brand communications across the services we provide – in particular brand identity, implementation, digital and film.


Main duties of role:

  • Managing and building strong and strategic client relationships
  • Coordinating projects from inception to delivery including creating briefs, proposals, budgets and schedules, and managing our internal teams to ensure a successful delivery (design and production)
  • Facilitating successful client meetings and presentations, outlining the objectives of the meeting, producing succinct and useful meeting notes and ensuring that actions and next steps are clear and documented
  • Being a point of contact for our clients to discuss issues or concerns and problem solving to help them find a solution or escalating this to a more senior team member when necessary
  • Working with the design team to inspire and challenge, ensuring best creative results which are on brief and meet clients’ expectations
  • Financial management of the client in terms of forecasts, budgets and billing schedules. Liaising with the Finance team to ensure accurate billing and profitable margins
  • Liaising with our resource managers to ensure the most effective allocation of resource to fulfil projects in the most effective and efficient way
  • Managing both the creative and the production/implementation stages of all projects
  • Always on the look-out for organic growth opportunities
  • When appropriate, supporting the team in pitching for new business

Key attributes:

  • Driven to excel
  • Professional, confident and calm under pressure
  • Hands-on, with the ability to manage multiple stakeholders and internal team members
  • Comfortable managing small to medium-sized projects, including client negotiation and effective forecasting
  • Comfortable supporting on large projects, including efficient, hands-on administration
  • Flexible, organised, an eye for detail
  • Confidence in steering our internal teams through implementation and production with a good understanding of process and timings
  • Comfortable liaising directly with mid-level management and more junior clients
  • A team player that will contribute to the success of the agency by sharing knowledge and lending a hand to others when needed


Relevant experience:

  • Experience of working on large brand identity and implementation programmes
  • Experience of working on portfolio packaging projects is an advantage but not essential
  • Brand activation experience preferable (campaigns, film and digital for example) 

 To apply for this role please email

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